Delete your Prysm account

1. Open Prysm and sign in.

2. Open Settings, then Profile.

3. Choose “Delete my account” and type your e-mail address to confirm.

Your account is erased at once and you are signed out.

Write to contact@aviensa.com from the e-mail address of your account, with the subject “Delete my account”. We confirm the request and carry it out within 30 days.

Your name, e-mail address, phone number and role.

Your password, passkeys, two-factor authentication settings, backup codes and sessions.

Your membership of every organisation, your assignments and any pending invitation sent to your address.

The reports and photos stored on your device by the app.

The inspection reports you wrote belong to your organisation. They stay with it, without your account attached, for as long as the organisation keeps them.

The audit trail keeps a technical identifier with no name or e-mail address.

Encrypted backups made before the deletion are overwritten within 90 days.

Invoices issued to your organisation are kept 10 years, as French law requires.

You are the only owner of an organisation that has other members: make another member an owner first (Settings, Team), then delete your account.

You are the only member of an organisation: deleting your account also closes the organisation, with its reports, photos and subscription. The app records your request, and our team carries it out by hand within 30 days and confirms by e-mail. You can cancel the request until then.

You can change or clear your name, role and phone number in Settings, Profile. For any other request, write to contact@aviensa.com.